Our Policy
We don’t have lots of small print but here are some things you might like to know.
What do I get for my money?
We appreciate that our tours are not the cheapest, but we strive to be the best. Our tours are led by professional guides working in the UK theatre industry. Our tours give you a real insight into London’s incredible theatre scene as well as a great introduction into the streets of the West End – great if you already love London and want to know more, and invaluable if you’re visiting our great city and want to get to know what’s what!
How do I book a tour?
First, check out our tours page Once you’ve seen what we offer, you’ll see links to our booking site. We use a site called Ticketspice which is safe, secure and means that we don’t store your payment details.
What payment methods do you accept?
We accept major credit/debit cards including Visa, Mastercard and Amex. Your payment is processed by Ticketspice and once your payment is taken your place is 100% confirmed.
What do you do with my details?
We don’t store your payment details. Our bookings are made using a ticketing platform called Ticketspice. If you make a booking, we only receive your contact details (Name/Email/Phone) so that we can contact you to confirm your place and to update you with information relating to your tour. We never share your details with anyone else.
When do I need to pay?
Full payment is taken when you book a tour. If you have any questions before you book, you can contact us here. We aim to respond to all enquiries within 24 hours.
What if I want to cancel?
Tours are non-refundable and go ahead come rain or shine, however if for any reason we had to cancel a tour (we haven’t yet!) we would offer you a full refund.
What if the weather isn’t good?
Rest assured that we won’t cancel your tour unless required to do so for safety reasons (eg heavy snow, which is very rare in central London).
What if I have a complaint or a problem?
Please contact us so that we can help resolve things for you. It’s important to us that you are happy with the service we provide.